Privacy Policy

ReSpace Ltd takes privacy very seriously. This privacy policy sets out how ReSpace Ltd uses and protects any personal information that you give ReSpace Ltd.

ReSpace Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

ReSpace Ltd may change this policy from time to time but will notify you should this be the case. This policy is effective from 25 May 2018.

How we may collect your personal data

We obtain personal data about you, for example, when:

1. You and/or your employer request a proposal from us in respect of the services we provide.
2. You and/or your employer engages us to provide our services and also during the provision of those services.
3. You and/or your employer contact us by email, telephone, post etc in connection with the provision of our services.
4. From third parties and/or publicly available resources (from your employer or from Companies House).

The kind of information we may collect

1. Your personal details (such as your name, address, telephone number, email address etc.)
2. Details of contact we have had with you and/or your employer in relation to the provision or the proposed provision of our services.
3. Details of any services you and/or your employer have received from us.
4. Our correspondence and communications with you and/or your employer.
5. Information from other sources, such as publicly available information, information provided by your employer or information from HMRC)

What we do with the information we gather
We will only use this information for the following purposes:

1. To administer and manage our relationship with you and/or your employer.
2. To process orders from you and/or your employer for goods and services.
3. To deal with any enquiries we receive from you and/or your employer.
4. To comply with applicable laws, regulations and rules.
5. To provide you and/or your employer with details of our services.
6. To notify you and/or your employer of changes to what we do.
7. To make checks of credit reference agencies from time to time (for new clients only).
8. For the purposes of recovery of a debt in case of non-payment

In connection with these purposes, we may share your personal information with third parties that perform services on our behalf (including sub-contractors, credit reference agencies, banks, accountants etc).

We may also disclose your personal information to third parties* in other circumstances, in particular:

1. If we are under a duty to disclose or share your personal information to comply with any legal obligation or to enforce or apply our terms and conditions of trading and other agreements.
2. To protect the rights, property, or safety of ReSpace Ltd, our clients, our staff and/or our sub-contractors.
3. In response to a request from a Governmental authority (including a regulator).

*”Third parties” includes third-party service providers. These may include: IT (and cloud) services, professional advisory services, administration services, marketing services, banking services etc

Our legal basis for these uses of your personal information may include that:
a) It is necessary for our legitimate interests in operating our business and/or providing you with goods or services; and/or
b) It is necessary for the performance of contracts to which you are a party with us.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us using the contact details below.

You have various rights under data protection law regarding the processing of your personal information, including rights to:

1. Request access to personal information we hold about you and details of our processing of your personal information.
2. Request us to correct inaccurate personal information.
3. Request us to delete personal information in certain circumstances.
4. Receive your personal information in a format suitable for transmission to a third party.
5. Object to and/or restrict the processing of your personal information on certain grounds.
6. Object to the processing of your personal information for direct marketing.
7. Object to any decision about you based solely on automated processing that produces legal effects or otherwise significantly affects you;
8. Lodge a complaint with the UK Information Commissioner’s Office.

In limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific reason (for example, in relation to direct marketing that you have indicated you would like to receive from us (you have the right to withdraw your consent for that specific processing at any time.

You can make a request to us in relation to these rights at any time by contacting us at info@respace.co.uk. Any information to which you are entitled will be provided within a reasonable timeframe, subject to exemptions stipulated in applicable data protection laws.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How long do we retain your personal information?
We will not keep your personal information longer than is necessary, taking into account information needed for applicable legal requirements and limitation periods.

How to contact us.

If you have any queries about how we use your personal information, you can contact us any time via email at info@respace.co.uk or by post to ReSpace Ltd., The Pantiles Chambers, 85 High Street, Tunbridge Wells, Kent TN1 1XP

Privacy Policy (Website)

Copyright for website
This website and its content is the copyright of ReSpace Ltd – © ReSpace Ltd 2018. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

1. you may print or download to a local hard disk extracts for your personal and non-commercial use only
2. you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by ReSpace Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of ReSpace Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, [business name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy
This privacy policy sets out how ReSpace Ltd uses and protects any information that you give ReSpace Ltd when you use this website.
ReSpace Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ReSpace Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24 May 2018.

What we collect
We may collect the following information:

1. IP address
2. name and job title
3. contact information including email address
4. demographic information such as postcode, preferences and interests
5. other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@respace.co.uk
3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ReSpace Ltd., The Pantiles Chambers, 85 High Street, Tunbridge Wells TN1 1XP.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.