Privacy Policy

Last updated: 29 October 2026

ReSpace Ltd ("ReSpace", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store and protect personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 (as amended) and Privacy and Electronic Communications Regulations 2003 (PECR).

1. Who We Are

ReSpace Ltd is a commercial office design, fit-out and refurbishment company.

ReSpace Ltd
The Pantiles Chambers
85 High Street
Tunbridge Wells
Kent, TN1 1XP

Telephone: 0333 533 3535
Email: info@respace.co.uk
Website: https://respace.co.uk

ReSpace Ltd is the data controller responsible for the personal information described in this policy.

2. Information We Collect

We may collect the following information when you visit our website, contact us, request a quotation or use our services:

• Names, company details, job titles and contact information.
• Information provided through website enquiry forms, emails and telephone calls.
• Project details, site information, correspondence, quotations and contractual records.
• Billing, payment and financial information.
• Supplier, subcontractor and consultant information, including relevant compliance and health and safety records.
• Website usage information collected through Google Analytics, where consent has been provided.

We collect information directly from you or, where appropriate, from employers, clients, suppliers, project partners, business referrals and publicly available sources such as Companies House.

3. How We Use Your Information

We use personal information for the following purposes:

• Enquiries and quotations: To respond to enquiries, arrange site visits and prepare proposals. Our lawful basis is legitimate interests or taking steps before entering into a contract.
• Projects and services: To manage and deliver our services, communicate with clients and coordinate contractors and suppliers. Our lawful basis is contractual necessity where applicable, or legitimate interests.
• Business administration: To manage invoicing, payments, accounting and business records. Our lawful basis is contractual necessity, legal obligations or legitimate interests.
• Legal and regulatory compliance: To meet tax, construction, health and safety and other statutory requirements. Our lawful basis is legal obligation.
• Marketing: To communicate relevant information about our services where permitted by law. Our lawful basis is legitimate interests or consent, as appropriate.
• Website analytics: To understand website usage and improve our website through Google Analytics. Our lawful basis is consent.

Where we rely on legitimate interests, these include operating and developing our business, managing projects, maintaining client relationships, improving services and protecting our legal and commercial interests. We consider these interests against individuals' rights and freedoms.

We do not sell personal information.

4. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, deliver projects or meet legal obligations.

These may include:

• Contractors, subcontractors, designers and project consultants.
• IT support, website hosting, email and cloud storage providers.
• Accounting, banking and payment service providers.
• Marketing agencies and website analytics providers.
• Professional advisers, insurers and regulatory authorities.

Where third parties process information on our behalf, we require appropriate data protection and security safeguards.

Some service providers may process information outside the UK. Where international transfers take place, we use appropriate safeguards required by UK data protection law, such as UK adequacy regulations or approved contractual protections. Further details of applicable safeguards are available on request.

5. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for business, contractual, legal and regulatory purposes.

• Website enquiries: Unsuccessful or inactive enquiries are generally retained for up to 24 months following the last meaningful contact, unless there is a justified reason to retain them longer.
• Client and project records: Retained for as long as reasonably necessary for ongoing relationships, warranties, legal obligations, contractual requirements and potential claims. We periodically review these records and remove or anonymise personal information that is no longer needed.
• Financial records: Generally retained for at least six years, or longer where legally required.
• Supplier and subcontractor records: Retained according to business, contractual and legal requirements.
• Marketing information: Retained while there is a lawful basis and continuing business purpose, subject to periodic review and opt-out rights.

Non-personal project information, such as drawings, specifications and photographs, may be retained for longer-term business reference, subject to applicable contractual, confidentiality and intellectual property requirements.

6. Cookies and Website Analytics

Our website uses essential cookies necessary for its operation and Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as pages visited, device and browser details, approximate location and website interactions.

Google Analytics cookies are only activated where visitors have given the necessary consent.

You can accept or reject non-essential cookies through our cookie banner and change or withdraw your consent at any time through our website's cookie preferences.

Further information about the cookies used, including their purposes and duration, is available through our cookie controls.

7. Marketing Communications

We may contact existing or prospective business clients with information about our services where permitted under UK data protection and electronic marketing legislation.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by contacting info@respace.co.uk or using an unsubscribe link where provided.

You have the right to object at any time to the use of your personal information for direct marketing.

8. Protecting Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to information is restricted to authorised individuals and trusted service providers where necessary.

We review our security arrangements and take appropriate action in response to any personal data breaches, including notifying relevant authorities or individuals where legally required.

9. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing.
• Object to certain uses of your information.
• Request transfer of your information where applicable.
• Withdraw consent at any time where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact info@respace.co.uk. We will normally respond within one month, subject to any legally permitted extension.

You are not generally required to provide personal information simply to browse our website. However, certain information may be necessary to respond to enquiries, provide services, fulfil contracts or meet legal obligations. Without it, we may be unable to provide the requested services.

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals.

10. Complaints and Contact

If you have concerns about how we handle your personal information, please contact us:

Email: info@respace.co.uk
Telephone: 0333 533 3535

We will acknowledge data protection complaints within 30 days, investigate them appropriately and communicate the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy to reflect changes in legislation, technology or our business practices. The latest version will be published on our website, with material changes communicated where required.

ReSpace Ltd | Last updated: 29 October 2026